IT Service Desk Engineer — 1st Line Support (Hybrid)

Integrated OS; Muntinlupa; Hybrid; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Competitive salary

Career growth

Work-life balance

Collaborative environment

Job summary

Integrated OS in the Philippines, based in Alabang, Muntinlupa City, is seeking an IT Service Desk Engineer to handle Level 1 support and ticketing for diverse end users. The role requires handling incidents, service requests, and basic problem resolution for Windows, macOS, and cloud services, with a focus on security and process adherence.

The successful candidate will join a hybrid team working 24/7 shifts aligned to Australian time, collaborating with cross-functional colleagues to ensure

Qualifications

• 5-7 years of IT service desk or IT support experience.
• Strong knowledge of Windows server and client OS, macOS, and Microsoft 365.
• Proficient in Active Directory/Entra, group policy, and endpoint security tools.
• Experience administering Azure tenancies – VM workloads, storage, and networking.
• Basic understanding of networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and manage multiple incidents.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, and ticketing system within SLAs.
• Diagnose and troubleshoot technical issues across OS, software, hardware, and networks.
• Escalate complex incidents to higher support tiers when needed.
• Provide high-quality end-user support with clear communication.
• Assist onboarding/offboarding and account/hardware setup.

Skills

IT service desk experience

Customer service

Technical troubleshooting

Communication

Multi-tasking

Education

Bachelor's degree in IT/Computing

ITIL Foundation certification

Tools

ConnectWise

ServiceNow

Jira

Job description

Integrated OS in the Philippines, based in Alabang, Muntinlupa City, is seeking an IT Service Desk Engineer to handle Level 1 support and ticketing for diverse end users. The role requires handling incidents, service requests, and basic problem resolution for Windows, macOS, and cloud services, with a focus on security and process adherence.

The successful candidate will join a hybrid team working 24/7 shifts aligned to Australian time, collaborating with cross-functional colleagues to ensure