Human Resource Administrator

SYmbosim; Philippines; Hybrid; PHP 357,000 - 469,000; Full time

Job summary

Symbos is seeking an organised HR Administrator to deliver accurate, confidential HR support across the employee lifecycle in a fast-paced BPO environment. This permanent hybrid role is based at MOA Complex, Pasay, with a fixed dayshift schedule (7:00 am–3:00 pm) and occasional Philippine public holidays.

You will manage hires, transfers, promotions and exits; prepare contracts and letters; coordinate pre-employment checks; maintain confidential records in the HRIS; and support audits and

Qualifications

• Minimum 1 year of HR administration experience.
• Experience onboarding, offboarding and contract changes.
• Experience using HR systems and maintaining confidential records.
• Proficiency with Word, Excel and Outlook.
• Strong attention to detail and time management.
• Diploma or degree in HR or related field.

Responsibilities

• Manage HR lifecycle transactions including hires, transfers, promotions, and exits.
• Prepare employment contracts, letters and other HR documentation.
• Coordinate pre-employment checks and onboarding requirements.
• Maintain accurate and confidential employee records and HRIS data.
• Review HR requests for completeness, approvals and compliance.
• Conduct data checks, resolve discrepancies and prepare HR reports/dashboards.
• Respond to HR enquiries and escalate complex matters.
• Support audits, system updates and process improvements.
• Complete HR transactions within service-level timeframes.

Skills

HR admin

Onboarding support

Data entry/records

Education

Diploma or Bachelor in HR/Business

Tools

HRIS systems

Microsoft Word

Excel

Outlook

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji. At Symbos, we bring together people, technology and practical expertise to create connected experiences and meaningful outcomes. We offer a people-first environment built on trust, collaboration and continuous learning, where team members can contribute, grow and make an impact.

About The Client

You will support the People and Culture function of an established Australian organisation with a broad operational footprint. The team values accuracy, responsiveness and trusted HR support across the employee lifecycle.

The Opportunity

We are looking for an organised and detail-focused HR Administrator to deliver accurate, timely and confidential HR support. You will manage employee lifecycle transactions, prepare employment documents, maintain HR systems and records and respond to day-to-day HR administration enquiries. This is a permanent hybrid role based at Four E-Com, working Monday to Friday from 7:00 am to 3:00 pm. Work may occasionally be required on Philippine public holidays.

What Sets This Role Apart

• A fixed dayshift schedule with shorter working hours
• Hybrid work arrangement based at MOA Complex, Pasay
• Exposure to end-to-end employee lifecycle administration and HR systems
• Opportunity to build capability for future HRIS or broader support roles
• Access to retention and performance incentives, subject to programme terms

Key Responsibilities

• Manage employee lifecycle transactions including hires, transfers, promotions, contract changes and exits
• Prepare employment contracts, letters and other HR documentation accurately
• Coordinate pre-employment checks, onboarding requirements and employee clearances
• Maintain accurate and confidential employee records, personnel files and HRIS data
• Review HR requests for completeness, approvals and compliance requirements
• Conduct data checks, resolve discrepancies and prepare HR reports and dashboards
• Respond to HR administration enquiries and escalates complex matters when required
• Support audits, system updates, policy administration and process improvements
• Complete HR transactions within agreed service-level timeframes

What We're Looking For

• At least one year of HR administration experience
• Hands-on experience supporting onboarding, offboarding, contract changes or other employee lifecycle activities
• Experience using an HR system and maintaining accurate, confidential employee records
• Proficiency in Microsoft Word, Excel and Outlook
• Ability to prepare contracts, letters, reports and HR documentation with a high level of accuracy
• Strong attention to detail, organisation, time management and follow-through
• Professional written and verbal communication skills
• Sound judgement, discretion and a service-focused approach
• A diploma or bachelor's degree in Human Resources, Business Administration or a related field

Nice to Have

• Experience in a BPO or shared services environment
• Knowledge of SAP SuccessFactors
• Experience preparing HR reports or supporting audits
• Working knowledge of employment requirements, HR compliance, privacy and record-keeping obligations

Who This Role Suits

This role suits an HR administrator who enjoys structured, detail-oriented work and takes pride in getting the small things right. You will be comfortable managing multiple requests, handling sensitive information and working independently while staying connected with employees, managers and stakeholders.