US HR Shared Services Specialist - Onboarding & Employee Relations

iSupport Worldwide; Metro Manila; Hybrid; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Above-industry salary package

Comprehensive HMO benefits

Free meals and snacks

Learning and development courses

Opportunities for promotion

Job summary

iSupport Worldwide is seeking an HR Shared Services Specialist to assist in daily human resources operations and payroll processing. You will manage employee onboarding and offboarding while ensuring compliance with HR documentation.

This role involves executing payroll processing for hourly and salaried employees, maintaining accurate records, and supporting vendor management. Attractive perks include comprehensive benefits and opportunities for personal growth.

Qualifications

• At least 2–3 years of experience in HR operations, payroll processing, or HR administration.
• Hands-on exposure to payroll operations including processing cycles.
• Reliable, process-driven, collaborative, and comfortable supporting growth.

Responsibilities

• Support employee onboarding and offboarding.
• Assist with HR compliance across regulations.
• Provide HR reporting and recordkeeping for data accuracy.

Skills

HR operations support

Payroll processing

Attention to detail

Communication skills

Vendor management

Education

Bachelor's Degree in HR, Business Administration, Accounting

Tools

Paylocity

Concur

Dynamics SL

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Hybrid)

What is your mission?

We are looking for an HR Shared Services Specialist to support daily human resources operations, end‑to‑end payroll processing, and administrative coordination for a growing workforce. This role focuses on employee onboarding and offboarding, payroll processing and compliance, HR documentation and reporting, invoice and vendor processing, and records management, ensuring accurate execution of people, payroll, and administrative processes.

You will provide the best service to our partner brands by performing these tasks:

• Support employee onboarding and offboarding, including documentation and system updates

• Assist with HR compliance across federal, state, and local regulations

• Support development and maintenance of HR policies, handbooks, and job descriptions

• Provide assistance with benefits administration and employee inquiries

• Support leave of absence administration, including FMLA, ADA, and state programs

• Maintain employee relations documentation and performance management records

• Manage HR reporting and recordkeeping to ensure data accuracy and compliance

• Execute full payroll processing for hourly and salaried employees

• Administer overtime, paid time off, and holiday pay calculations

• Support payroll tax filings, audits, and compliance activities

• Assist with year‑end payroll processes, including W‑2 and 1099 preparation

• Support payroll system administration, preferably Paylocity

• Process accounts payable invoices through Concur

• Support vendor setup and maintenance using Concur and Dynamics SL

• Handle vendor communication related to invoice or payment inquiries

• Provide month‑end close support related to accounts payable activities

• Reconcile Notary Bank Accounts and supporting documentation

• Provide general administrative coordination, documentation control, and reporting support

• Assist with audit preparation, workflow coordination, and process improvement initiatives
  

Who are we looking for?

• Bachelor’s Degree in Human Resources, Business Administration, Accounting, or a related field is preferred

• At least 2–3 years of relevant experience supporting HR operations, payroll processing, or HR administration

• Proven experience supporting employee onboarding, offboarding, and HR documentation processes

• Hands‑on exposure to payroll operations, including processing cycles, payroll systems, and payroll workflows

• Familiarity with payroll platforms, with Paylocity experience preferred

• Experience supporting payroll audits, tax compliance, and year‑end payroll activities

• Exposure to invoice intake, vendor setup, and AP support using Concur or similar systems

• Experience maintaining accurate HR and payroll records and supporting compliance requirements

• Understanding of HR policies, benefits administration, and employee support processes

• Strong written and verbal English communication skills

• High attention to detail, documentation discipline, and organizational skills

• Ability to manage multiple deadlines while maintaining accuracy and consistency

• Reliable, process‑driven, collaborative, and comfortable supporting a growing workforce

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks