Human Resource Administrator

Symbos; Manila; Hybrid; PHP 391,000 - 536,000; Full time

Job summary

Symbos, a people-first BPO provider serving Australia, New Zealand and Fiji, seeks an HR Administrator to deliver confidential HR support, manage employee lifecycle transactions and maintain HRIS data in a hybrid Manila setting. You will work with a team focused on accuracy, responsiveness and practical HR expertise to create meaningful outcomes.

Working Monday to Friday with a fixed dayshift (7:00 am–3:00 pm) at Four E-Com, Pasay, the role offers the chance to develop HRIS capabilities and

Qualifications

• One year or more of HR administration experience.
• Experience supporting onboarding, offboarding and contract changes.
• Experience using an HR system and maintaining confidential records.
• Proficiency in MS Word, Excel and Outlook.
• Ability to prepare contracts, letters and HR documentation with accuracy.
• Strong attention to detail and good time management.
• Professional written and verbal communication skills.
• Diploma or bachelor’s degree in HR, Business Admin or related field.

Responsibilities

• Manage employee lifecycle transactions including hires, transfers, promotions, contract changes and exits.
• Prepare employment contracts, letters and other HR documentation accurately.
• Coordinate pre-employment checks, onboarding requirements and employee clearances.
• Maintain accurate and confidential employee records, personnel files and HRIS data.
• Review HR requests for completeness, approvals and compliance requirements.
• Conduct data checks, resolve discrepancies and prepare HR reports and dashboards.
• Respond to HR administration enquiries and elevate complex matters when required.
• Support audits, system updates, policy administration and process improvements.
• Complete HR transactions within agreed service-level timeframes.

Skills

HR administration

Onboarding / offboarding

HRIS data maintenance

MS Word, Excel, Outlook

Contract & HR documentation

Attention to detail

Communication skills

Education

Diploma or Bachelor’s in HR / Business Admin

Tools

SAP SuccessFactors

HRIS systems

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji. At Symbos, we bring together people, technology and practical expertise to create connected experiences and meaningful outcomes. We offer a people-first environment built on trust, collaboration and continuous learning, where team members can contribute, grow and make an impact.

About The Client

You will support the People and Culture function of an established Australian organisation with a broad operational footprint. The team values accuracy, responsiveness and trusted HR support across the employee lifecycle.

The Opportunity

We are looking for an organised and detail-focused HR Administrator to deliver accurate, timely and confidential HR support. You will manage employee lifecycle transactions, prepare employment documents, maintain HR systems and records and respond to day-to-day HR administration enquiries. This is a permanent hybrid role based at Four E-Com, working Monday to Friday from 7:00 am to 3:00 pm. Work may occasionally be required on Philippine public holidays.

What Sets This Role Apart

• A fixed dayshift schedule with shorter working hours
• Hybrid work arrangement based at MOA Complex, Pasay
• Exposure to end-to-end employee lifecycle administration and HR systems
• Opportunity to build capability for future HRIS or broader support roles
• Access to retention and performance incentives, subject to programme terms

Key Responsibilities

• Manage employee lifecycle transactions including hires, transfers, promotions, contract changes and exits
• Prepare employment contracts, letters and other HR documentation accurately
• Coordinate pre-employment checks, onboarding requirements and employee clearances
• Maintain accurate and confidential employee records, personnel files and HRIS data
• Review HR requests for completeness, approvals and compliance requirements
• Conduct data checks, resolve discrepancies and prepare HR reports and dashboards
• Respond to HR administration enquiries and elevate complex matters when required
• Support audits, system updates, policy administration and process improvements
• Complete HR transactions within agreed service-level timeframes

What We’re Looking For

• At least one year of HR administration experience
• Hands‑on experience supporting onboarding, offboarding, contract changes or other employee lifecycle activities
• Experience using an HR system and maintaining accurate, confidential employee records
• Proficiency in Microsoft Word, Excel and Outlook
• Ability to prepare contracts, letters, reports and HR documentation with a high level of accuracy
• Strong attention to detail, organisation, time management and follow-through
• Professional written and verbal communication skills
• Sound judgement, discretion and a service‑focused approach
• A diploma or bachelor’s degree in Human Resources, Business Administration or a related field

Nice to Have

• Experience in a BPO or shared services environment
• Knowledge of SAP SuccessFactors
• Experience preparing HR reports or supporting audits
• Working knowledge of employment requirements, HR compliance, privacy and record‑keeping obligations

Who This Role Suits

This role suits an HR administrator who enjoys structured, detail-oriented work and takes pride in getting the small things right. You will be comfortable managing multiple requests, handling sensitive information and working independently while staying connected with employees, managers and stakeholders.