Hub Operations Lead - Logistics & Payments

Shopee; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Supervisor to lead daily hub activities, drive KPI performance, and coordinate with agency teams. You will oversee inbound, sorting, rider dispatch, and payments processing to ensure smooth operations.

This role requires a Bachelor's degree, 3+ years in logistics, leadership in a warehouse or hub, and MS Office proficiency. Occasional shift work and willingness to be assigned across the cluster are expected.

Qualifications

• Bachelor's degree required or equivalent.
• At least 3 years in Logistics, Warehouse or Distribution.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficiency with MS Word, Excel, and PowerPoint.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, and dispatch.
• Support hub performance monitoring to meet KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Coordinate with agency coordinators and oversee agency teams.
• Handle payments processing and related tasks.
• Perform other hub operation tasks as needed.

Skills

Leadership experience

Payments processing

Excel proficiency

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Shopee Philippines is seeking a Hub Operations Supervisor to lead daily hub activities, drive KPI performance, and coordinate with agency teams. You will oversee inbound, sorting, rider dispatch, and payments processing to ensure smooth operations.

This role requires a Bachelor's degree, 3+ years in logistics, leadership in a warehouse or hub, and MS Office proficiency. Occasional shift work and willingness to be assigned across the cluster are expected.