Hub Operations Lead — Logistics & Payments

SPX PHILIPPINES INC.

Manila

On-site

PHP 420,000 - 640,000

Full time

4 days ago

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Job summary

Shopee's Operations teams in the Philippines oversee end-to-end hub activities—from parcel inbound to last-mile delivery—analysing KPIs, identifying root causes, and implementing improvements to boost hub productivity. The role focuses on ensuring accurate inventory, timely dispatches, and smooth payment processes to support a seamless buyer experience.

You will lead briefings, validate hub reports, coordinate with customer support and agency teams, and adapt to shift schedules, contributing to

Qualifications

Bachelor's degree in logistics, operations, or related field.
3+ years in logistics, warehouse and distribution; ecommerce fulfillment is a plus.
Has held a leadership role preferably in a warehouse or hub environment.
Experience in payments processing or similar function.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Willing to be assigned anywhere in the designated Cluster and able to do shift work.

Responsibilities

Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels and inventory control.
Conduct team briefings and document minutes of meetings.
Monitor hub performance to ensure productivity and KPI targets are met.
Create, review and validate hub reports.
Support Customer Support in resolving escalations.
Implement process improvements and projects to increase hub productivity.
Handle payment transactions and other payment processes.