Hub Operations Lead - Logistics & Customer Support

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila is seeking a seasoned Hub Operations Team Lead to oversee end-to-end hub activities, including inbounding, sorting, rider dispatch, and inventory control. The role focuses on maintaining high productivity and achieving hub KPIs across the region.

Ideal candidates hold a bachelor’s degree with 3+ years in logistics/warehouse, leadership in hub environments, and strong MS Office skills. Shift flexibility and cluster-wide assignment are required.

Qualifications

• Bachelor’s degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Able to do shift work depending on agreed team schedules.
• Willing to be assigned anywhere in the designated Cluster.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Hub leadership

Logistics & warehousing

KPI monitoring

Team coordination

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Shopee Manila is seeking a seasoned Hub Operations Team Lead to oversee end-to-end hub activities, including inbounding, sorting, rider dispatch, and inventory control. The role focuses on maintaining high productivity and achieving hub KPIs across the region.

Ideal candidates hold a bachelor’s degree with 3+ years in logistics/warehouse, leadership in hub environments, and strong MS Office skills. Shift flexibility and cluster-wide assignment are required.