Hub Operations Lead

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

Shopee is looking for a Hub Operations Associate to support day-to-day hub activities including inbounding, sorting, rider dispatch and inventory management in Manila.

You will monitor hub performance, create and validate hub reports, assist customer support with escalations, and drive process improvements.

Requirements include a Bachelor’s degree, 3 years in logistics or warehousing, leadership experience, payments knowledge, MS Office skills, and willingness to rotate across the cluster.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and able to do shift work.
• Must have a continuous learning mindset and handle administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Monitor hub performance and ensure productivity toward Hub KPIs.
• Create, review and validate Hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

Analytical thinking

Problem solving

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Shopee is looking for a Hub Operations Associate to support day-to-day hub activities including inbounding, sorting, rider dispatch and inventory management in Manila.

You will monitor hub performance, create and validate hub reports, assist customer support with escalations, and drive process improvements.

Requirements include a Bachelor’s degree, 3 years in logistics or warehousing, leadership experience, payments knowledge, MS Office skills, and willingness to rotate across the cluster.