Hub Operations Lead — Logistics, Dispatch & KPIs

Shopee; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Shopee is seeking a Hub Operations professional to support day-to-day hub activities across last mile and first mile operations in our logistics network. You will lead briefings, monitor KPI targets, and generate hub performance reports while coordinating with agency teams and the Customer Support group to resolve escalations.

The role requires a Bachelor's degree with 3+ years in logistics or warehouse operations, and experience in payments processing.

Qualifications

• Bachelor's degree is required.
• At least 3 years of experience in logistics, warehouse or distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role, preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Conduct team briefing and document minutes of meetings.
• Monitor hub performance to meet KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support in resolving escalations.
• Implement process improvement initiatives to increase productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators overseeing agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Problem solving

Communication

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Shopee is seeking a Hub Operations professional to support day-to-day hub activities across last mile and first mile operations in our logistics network. You will lead briefings, monitor KPI targets, and generate hub performance reports while coordinating with agency teams and the Customer Support group to resolve escalations.

The role requires a Bachelor's degree with 3+ years in logistics or warehouse operations, and experience in payments processing.