Hub Operations Lead — Logistics & KPI Optimizer

Shopee; Manila; Presencial; PHP 420.000 - 620.000; Tempo integral

Resumo da vaga

Shopee Manila hub is seeking an experienced Operations professional to support day-to-day hub activities, ensure KPI achievement, and drive process improvements across last mile and first mile operations.

You will handle parcel inbounding, sorting, rider dispatch, inventory control, and reporting while coordinating with Customer Support and agency teams. A Bachelor’s degree and 3+ years in logistics are required.

Qualificações

• Bachelor’s degree in a related field.
• At least 3 years in Logistics, Warehouse and Distribution.
• Experience leading a warehouse or hub team.
• Experience in payments processing or similar.
• Intermediate proficiency in Microsoft Office.
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work and maintain learning mindset.

Responsabilidades

• Assists in the day-to-day hub operation (both last mile and first mile activities).
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Conhecimentos

Leadership

Logistics

Hub Operations

Payment Processing

Formação

Bachelor’s Degree

Ferramentas

MS Excel

MS Word

MS PowerPoint

Descrição da vaga

Shopee Manila hub is seeking an experienced Operations professional to support day-to-day hub activities, ensure KPI achievement, and drive process improvements across last mile and first mile operations.

You will handle parcel inbounding, sorting, rider dispatch, inventory control, and reporting while coordinating with Customer Support and agency teams. A Bachelor’s degree and 3+ years in logistics are required.