Hub Operations Lead: KPI Focus & Process Improvement

SPX PHILIPPINES INC.; Manila; On-site; PHP 520,000 - 860,000; Full time

Job summary

Shopee’s Operations team is seeking a Hub Operations professional to support day-to-day hub activities across inbound, sorting, dispatch, and inventory management. The role involves assisting in monitoring KPI performance and generating hub reports to drive productivity.

The ideal candidate has at least 3 years in logistics or warehouse environments, leadership experience, and familiarity with payments processing. Flexibility to work shifts and mobility across the designated cluster are required.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in Logistics, Warehouse or Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and to do shift work.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Support monitoring of hub performance and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to enhance productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for oversight.
• Perform other hub operation tasks as required.

Skills

Leadership

Logistics

Hub Operations

Payments Processing

MS Office

Shift Work

Learning Mindset

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Shopee’s Operations team is seeking a Hub Operations professional to support day-to-day hub activities across inbound, sorting, dispatch, and inventory management. The role involves assisting in monitoring KPI performance and generating hub reports to drive productivity.

The ideal candidate has at least 3 years in logistics or warehouse environments, leadership experience, and familiarity with payments processing. Flexibility to work shifts and mobility across the designated cluster are required.