Hub Operations Lead — Logistics & Dispatch

Shopee; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Shopee Manila is seeking an experienced Operations Team Lead to guide day-to-day hub operations including last mile and first mile activities, parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

The role requires monitoring the hub's performance by ensuring productivity levels and hub KPIs are met, while creating and validating hub reports and supporting customer support escalations.

Qualifications

• Minimum 3 years of related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership role in a warehouse or hub environment preferred.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Monitor hub performance and KPI targets for productivity.
• Create, review and validate hub reports and support in escalations.
• Implement process improvements to increase hub productivity.
• Handle payments processing and coordinate with agency coordinators.
• Perform other hub operation tasks as needed.

Skills

Leadership

Logistics experience

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Shopee Manila is seeking an experienced Operations Team Lead to guide day-to-day hub operations including last mile and first mile activities, parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

The role requires monitoring the hub's performance by ensuring productivity levels and hub KPIs are met, while creating and validating hub reports and supporting customer support escalations.