Hub Operations Lead: Logistics & KPI Performance

SPX PHILIPPINES INC.; Manila; On-site; PHP 40,000 - 70,000; Full time

Job summary

Shopee is hiring an Operations Hub Supervisor in Metro Manila to support day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

You will help monitor hub performance, create and validate hub reports, support customer escalations, and drive process improvements to boost productivity and efficiency across the hub.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 3 years in logistics, warehouse or distribution, e-commerce experience preferred.
• Experience leading a team in a warehouse or hub environment.

Responsibilities

• Assist in day-to-day hub operations: parcel inbounding, sorting, rider dispatch, inbounding and inventory.
• Support monitoring of hub performance to ensure productivity and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support with escalations and calls as needed.
• Implement process improvement initiatives to boost hub productivity.
• Coordinate with agency coordinators for oversight of agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Team coordination

Education

Bachelor's degree

Tools

Microsoft Office (Word/Excel/PowerPoint)

Job description

Shopee is hiring an Operations Hub Supervisor in Metro Manila to support day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

You will help monitor hub performance, create and validate hub reports, support customer escalations, and drive process improvements to boost productivity and efficiency across the hub.