Hub Operations Lead - KPI-Driven Process Improvement

SPX PHILIPPINES INC.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Shopee is seeking a Hub Operations Lead in Manila to oversee daily hub operations and ensure adherence to procedures and policies. You will lead team briefings, monitor performance, and drive KPI improvements while coordinating with agency teams and supporting customer escalations.

The role requires a bachelor's degree or higher, 4+ years in supply chain/logistics, and experience in e-commerce fulfilment within a hub environment.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI monitoring

Process improvement

Stakeholder coordination

Education

Bachelor's Degree or higher

Job description

Shopee is seeking a Hub Operations Lead in Manila to oversee daily hub operations and ensure adherence to procedures and policies. You will lead team briefings, monitor performance, and drive KPI improvements while coordinating with agency teams and supporting customer escalations.

The role requires a bachelor's degree or higher, 4+ years in supply chain/logistics, and experience in e-commerce fulfilment within a hub environment.