Hub Operations Lead – E‑commerce Fulfillment & KPIs

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning and adherence to procedures. You will lead team briefings, monitor performance, and drive improvements in key operational KPIs within a fast-paced hub environment.

The role requires coordinating with customer support and agency teams to resolve escalations and enhance productivity, while handling additional hub-related tasks as needed.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

Team leadership

KPIs

Education

Bachelor's degree

Job description

Shopee Philippines is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning and adherence to procedures. You will lead team briefings, monitor performance, and drive improvements in key operational KPIs within a fast-paced hub environment.

The role requires coordinating with customer support and agency teams to resolve escalations and enhance productivity, while handling additional hub-related tasks as needed.