Hub Operations Lead - Drive E-Commerce Excellence

Shopee; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Shopee Philippines in Manila seeks an experienced Operations Team Lead to oversee daily hub operations and drive continuous improvement across the unit. You will lead briefings, monitor performance, coordinate with agency teams, and support customer escalations to ensure smooth, compliant workflow.

Ideal applicants hold a Bachelor's degree, have 4+ years in supply chain & logistics, and proven leadership in a warehouse or hub environment, with a track record in e-commerce fulfilment and process

Qualifications

• Leadership experience in a warehouse or hub environment.
• Minimum 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.
• Bachelor's degree or higher in related field.

Responsibilities

• Oversee daily hub operations to ensure smooth functioning.
• Lead team briefings, weekly staff meetings, and performance assessments.
• Drive KPI improvements and implement process initiatives.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to support agency teams.

Skills

Leadership

Team management

KPI analysis

Process improvement

Stakeholder coordination

Education

Bachelor's degree

Job description

Shopee Philippines in Manila seeks an experienced Operations Team Lead to oversee daily hub operations and drive continuous improvement across the unit. You will lead briefings, monitor performance, coordinate with agency teams, and support customer escalations to ensure smooth, compliant workflow.

Ideal applicants hold a Bachelor's degree, have 4+ years in supply chain & logistics, and proven leadership in a warehouse or hub environment, with a track record in e-commerce fulfilment and process