Hub Operations Lead — Elevate Efficiency & KPIs

Shopee; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a Department Operations Team Lead in Manila to oversee daily hub operations, ensuring smooth and efficient performance. You will lead briefings, monitor KPIs, and drive process improvements across the hub, collaborating with Customer Support, Logistics, and agency teams.

You will coordinate with cross-functional groups, implement policies, and support escalation handling while mentoring staff to maintain high service levels and compliance with procedures.

Qualifications

• Bachelor's Degree or higher in related field.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

Operations oversight

KPI tracking

Communication

Education

Bachelor's degree or higher

Job description

Shopee Philippines is seeking a Department Operations Team Lead in Manila to oversee daily hub operations, ensuring smooth and efficient performance. You will lead briefings, monitor KPIs, and drive process improvements across the hub, collaborating with Customer Support, Logistics, and agency teams.

You will coordinate with cross-functional groups, implement policies, and support escalation handling while mentoring staff to maintain high service levels and compliance with procedures.