Hub Operations Manager

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila hub is seeking an Operations Leader to oversee daily hub activities, ensuring efficient processes and adherence to policies. You will drive KPI improvements and lead regular team briefings, coordinating with agency teams to optimize overall hub performance.

The role requires a Bachelor’s degree or higher, proven leadership in warehouse or hub environments, and at least 4 years in supply chain and logistics, with solid ecommerce fulfilment exposure.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team coordination

Problem solving

Process improvement

Education

Bachelor's Degree or higher

Job description

Shopee Manila hub is seeking an Operations Leader to oversee daily hub activities, ensuring efficient processes and adherence to policies. You will drive KPI improvements and lead regular team briefings, coordinating with agency teams to optimize overall hub performance.

The role requires a Bachelor’s degree or higher, proven leadership in warehouse or hub environments, and at least 4 years in supply chain and logistics, with solid ecommerce fulfilment exposure.