Hub Operations Lead - Dispatch, KPIs & Improvement

SPX Express; Manila; On-site; PHP 558,000 - 837,000; Full time

Job summary

SPX Express Philippines is seeking a Hub Operations Leader to support day-to-day hub activities including inbounding, sorting, dispatch, and inventory control. The role emphasizes leadership and efficiency in a busy distribution center.

You will conduct team briefings, monitor KPI performance, assist in payments processing, and drive continuous improvement across hub operations, with flexibility for shift work and assignment across the cluster.

Qualifications

• Bachelor’s degree holder.
• At least 3 years in Logistics, Warehouse and Distribution; e-commerce fulfillment is a plus.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or a similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work as per team schedules.
• Must have a continuous learning mindset; able to perform administrative tasks in hub operations.

Responsibilities

• Assists in day-to-day hub operation (inbounding, sorting, rider dispatch, receiving of in-transit parcels, inventory control).
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handle payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Skills

Leadership

Logistics

Payments processing

MS Office

Shift work

Team coordination

Continuous learning

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

SPX Express Philippines is seeking a Hub Operations Leader to support day-to-day hub activities including inbounding, sorting, dispatch, and inventory control. The role emphasizes leadership and efficiency in a busy distribution center.

You will conduct team briefings, monitor KPI performance, assist in payments processing, and drive continuous improvement across hub operations, with flexibility for shift work and assignment across the cluster.