Hub Operations Lead – KPI & Process Improvement

spx express; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express in the Philippines is seeking a hub operations leader to oversee daily activities, ensure compliance with procedures, and drive efficiency across the hub. You will guide weekly team briefings, monitor performance, and coordinate with agency teams to maintain smooth operations.

The role emphasizes continuous improvement of KPIs, adherence to policies, and supporting customer escalations as needed. A strong leadership background in warehouse or hub environments is essential.

Qualifications

• Bachelor's degree or higher in a related field.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experience in e-commerce fulfilment.
• Other tasks related to hub operations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

KPI management

Process improvement

Team briefings

Stakeholder coordination

Education

Bachelor's degree

Job description

SPX Express in the Philippines is seeking a hub operations leader to oversee daily activities, ensure compliance with procedures, and drive efficiency across the hub. You will guide weekly team briefings, monitor performance, and coordinate with agency teams to maintain smooth operations.

The role emphasizes continuous improvement of KPIs, adherence to policies, and supporting customer escalations as needed. A strong leadership background in warehouse or hub environments is essential.