Hub Operations Lead - Dispatch, Sorting & KPIs

SPX PHILIPPINES INC.; Daraga; On-site; PHP 201,000 - 357,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a capable Hub Operations Assistant to support day-to-day hub activities in the Philippines, including inbounding, sorting, and dispatch of parcels, as well as inventory management.

The role involves assisting in achieving hub KPIs and creating operational reports. You will collaborate with the Customer Support team to resolve escalations, drive process improvements, handle payment processes, and coordinate with agency coordinators to oversee field teams.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

SPX PHILIPPINES INC. is seeking a capable Hub Operations Assistant to support day-to-day hub activities in the Philippines, including inbounding, sorting, and dispatch of parcels, as well as inventory management.

The role involves assisting in achieving hub KPIs and creating operational reports. You will collaborate with the Customer Support team to resolve escalations, drive process improvements, handle payment processes, and coordinate with agency coordinators to oversee field teams.