Hub Operations Lead: Dispatch, Inventory & KPIs

SPX PHILIPPINES INC.; Cuenca; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations professional to manage day-to-day activities across first and last mile, oversee KPI-driven performance, and support hub reporting and customer escalations.

The role requires leadership experience in a warehouse or hub, payments processing exposure, and proficiency in Microsoft Office; willingness to be assigned anywhere in the cluster and to work shifts.

Qualifications

• Bachelor’s degree is required.
• At least 3 years of experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Must have a continuous learning mindset and handle hub administration tasks.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership

Payments processing

Microsoft Excel

Communication

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft PowerPoint

Job description

SPX PHILIPPINES INC. is seeking a Hub Operations professional to manage day-to-day activities across first and last mile, oversee KPI-driven performance, and support hub reporting and customer escalations.

The role requires leadership experience in a warehouse or hub, payments processing exposure, and proficiency in Microsoft Office; willingness to be assigned anywhere in the cluster and to work shifts.