Hub Coordinator - Operations, SPX Express (Trece Martires, Cavite)

SPX Express; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Manager to oversee day-to-day hub activities, inbounding, sorting, rider dispatch, and inventory control. You will drive KPI performance, generate hub reports, and support escalation calls for customers.

The role requires a Bachelor's degree and 3+ years in logistics with leadership experience in a warehouse or hub. shift flexibility and willingness to be assigned across the cluster are expected.

Qualifications

• Bachelor's degree required.
• 3+ years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is a plus.
• Leadership experience in warehouse or hub environment preferred.
• Experience in payments processing.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Willing to learn and assist administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Support monitoring of hub performance and KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvement initiatives to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience in warehouse/hub

3+ years in logistics/warehouse/disstr

Payments processing experience

Microsoft Office (Word, Excel, PowerPt

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements

• Bachelor's Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations