Hub Coordinator - Operations, SPX Express (Quezon Province)

SPX Express; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX Express Manila is seeking a Hub Operations Supervisor to support day-to-day hub operations across last mile and first mile activities, including parcel inbounding, sorting, rider dispatch, and inventory control. The role requires a Bachelor's degree and at least 3 years in logistics, plus leadership experience in a warehouse or hub.

You will monitor KPI performance, prepare reports, and coordinate payments and agency teams.

Qualifications

• Bachelor’s degree in any field.
• At least 3 years in Logistics, Warehouse and Distribution.
• Leadership experience in warehouse/hub.
• Experience in payments processing.
• Proficient in Word, Excel, PowerPoint.
• Willing to be assigned anywhere in the cluster.
• Able to work shifts as scheduled.
• Ready to handle administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operation including inbounding, sorting, dispatch, receiving, and inventory control.
• Conduct team briefings and document minutes.
• Monitor hub performance to ensure productivity and KPI targets.
• Create, review and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and payments processes.
• Coordinate with agency coordinators overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership

MS Office

Shift work

Process improvement

Analytical thinking

Team coordination

Payments processing

Learning mindset

Administrative tasks

Education

Bachelor’s degree

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations