Hub Coordinator - Operations, SPX Express (Kamuning, Quezon City)

SPX PHILIPPINES INC.; Quezon City; On-site; PHP 391,000 - 670,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations professional to support day-to-day hub activities such as parcel inbounding, sorting, rider dispatch, and inventory management.

The role focuses on monitoring hub performance, creating reports, assisting with customer escalations, and driving process improvements for productivity. Leadership experience in logistics is preferred, with shift flexibility across the cluster.

Qualifications

• Bachelor's degree required.
• At least 3 years related experience in logistics, warehouse and distribution.
• Experience in payments processing or similar function.
• Has held a leadership role preferably in a warehouse or hub environment.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work depending on team schedules.
• Continuous learning mindset; able to manage administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities).
• Support monitoring of hub performance and KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operations tasks as required.

Skills

Leadership

Payments processing

Microsoft Office

Education

Bachelor's degree

Tools

MS Office

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder

• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

• Has held a leadership role preferably in a warehouse or hub environment

• Experience in payments processing or similar function

• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

• Willing to be assigned anywhere in the designated Cluster

• Able to do shift work depending on agreed team schedules

• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations