Hub Coordinator - Operations, SPX Express (San Juan, Batangas)

SPX Express; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

SPX Express is seeking a Hub Operations professional in Manila to support day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management. You will monitor performance to meet KPIs and assist in reporting and customer escalations.

The role requires at least 3 years in logistics/hub environments, a Bachelor’s degree, and the ability to work shifts across the designated cluster. Proficiency in MS Office is expected.

Qualifications

• 3+ years in Logistics, Warehouse and Distribution; e-commerce experience advantageous.
• Leadership role in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Assist in day-to-day hub operations (first and last mile).
• Monitor hub performance to ensure productivity and KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership experience

Hub operations

Microsoft Excel

Problem solving

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations