Hub Coordinator - Operations, SPX Express (Daet, Camarines Norte)

SPX Express; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Supervisor to assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, and inventory control. You will monitor performance to ensure KPI targets are met and support the Customer Support team with escalations.

The role requires a Bachelor's degree and at least 3 years in logistics or warehouse roles, with leadership experience preferred.

Qualifications

• Bachelor’s degree required.
• At least 3 years in Logistics, Warehouse and Distribution; e-commerce fulfillment experience a plus.
• Leadership role preferred in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work per team schedules.
• Must have a continuous learning mindset and handle hub admin tasks.

Responsibilities

• Assist day-to-day hub operations for last mile and first mile activities.
• Conduct team briefings and document minutes.
• Monitor hub performance to meet KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Lead process improvement projects to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for hub oversight.
• Perform other hub operation tasks.

Skills

Leadership experience

Microsoft Office

Team coordination

Logistics operations

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub
• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations