Hub Coordinator - Operations, SPX Express (Carmona, Cavite)

SPX Express; Manila; On-site; PHP 480,000 - 750,000; Full time

Job summary

SPX Express is seeking a capable Hub Operations Lead in Manila to oversee day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management. The role focuses on ensuring high productivity and achieving hub KPIs.

The position involves creating hub reports, supporting customer escalations, driving process improvements, and coordinating with agency teams. A Bachelor’s degree and 3+ years in logistics are required, with shift flexibility and regional

Qualifications

• Bachelor's degree holders preferred.
• 3+ years in logistics, warehousing or distribution.
• Experience in e-commerce fulfillment is a plus.
• Leadership experience in warehouse or hub settings.
• Experience with payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere within the designated cluster.
• Ability to work shifts according to team schedules.

Responsibilities

• Assist in day-to-day hub operations (first and last mile).
• Support monitoring of hub performance and KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvement initiatives.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for teams.
• Perform other tasks to support hub operations.

Skills

Hub operations

Team leadership

Payments processing

MS Office

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements

• Bachelor's Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations