Hub Coordinator - Operations, SPX Express (Canjulao, Cebu)

SPX PHILIPPINES INC.; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

SPX PHILIPPINES INC. in Cebu City is seeking a Hub Operations professional to support daily hub activities such as parcel inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory management.

You will monitor hub performance, generate and validate reports, and assist Customer Support with escalations. A bachelor’s degree and at least 3 years in logistics with leadership exposure are required, including payments processing experience.

Qualifications

• Bachelor’s degree in a related field.
• At least 3 years related experience in logistics, warehouse and distribution.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership experience

Logistics

Customer support

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder

• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

• Has held a leadership role preferably in a warehouse or hub environment

• Experience in payments processing or similar function

• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

• Willing to be assigned anywhere in the designated Cluster

• Able to do shift work depending on agreed team schedules

• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations