Hub Coordinator - Operations, SPX Express (San Pedro, Laguna)

SPX Express; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

SPX Express in the Philippines is seeking an experienced Hub Operations Supervisor to oversee day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control. The role requires hands-on leadership in a fast-moving distribution center and a mindset for continuous improvement.

You will monitor hub performance against KPIs, prepare and validate reports, coordinate with agency teams, and support payments processing.

Qualifications

• Bachelor's degree in any field.
• At least 3 years in logistics, warehouse, or distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work per team schedules.
• Continuous learning mindset; able to handle hub admin tasks.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, receiving, and inventory control.
• Conduct team briefings and document minutes.
• Monitor hub performance and meet KPI targets.
• Create, review, and validate hub reports.
• Support Customer Support in escalations.
• Implement process improvements to boost productivity.
• Handle payments and other payment processes.
• Coordinate with agency coordinators for agency teams.
• Perform other hub operation tasks.

Skills

Team Leadership

Logistics Operations

Payments Processing

MS Office Proficiency

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations