Hub Coordinator - Operations, SPX Express (Quezon Province)

Shopee; Philippines; Sur place; PHP 900 000 - 1 200 000; Plein temps

Résumé du poste

Shopee is seeking a Hub Operations Manager to oversee day-to-day hub operations across last mile and first mile activities in the designated cluster.

The role requires leadership experience in a warehouse or hub, plus knowledge of payments processing and strong Microsoft Office skills. Willingness to work shifts and be assigned across the cluster is essential.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience in logistics, warehouse or distribution; e-commerce fulfillment is a plus.
• Experience leading a warehouse or hub team.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere within the designated cluster; able to work shifts.

Responsabilités

• Assist in day-to-day hub operations across last mile and first mile activities; inbounding, sorting, rider dispatch, receiving of in-transit parcels and inventory control.
• Conduct team briefings and document minutes of the meeting.
• Monitor hub performance to ensure high productivity and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support in resolving escalations.
• Implement process improvements to increase hub productivity.

Connaissances

Leadership

Team coordination

Analytical thinking

Formation

Bachelor's degree

Outils

Microsoft Office (Word, Excel, PowerPoint)

Description du poste

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations