Hub Coordinator - Operations, SPX Express (Sanito Ipil, Zamboanga Sibugay)

SPX Express; Manila; On-site; PHP 40,000 - 70,000; Full time

Job summary

SPX Express seeks a Hub Operations Supervisor to assist in day-to-day hub operations across the last mile and first mile activities, ensuring productivity and KPI targets are met.

The role requires a Bachelor’s degree, 3+ years in logistics, leadership in a hub environment, and experience in payments processing. Willingness to be assigned anywhere in the designated cluster and to work shifts is essential.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse or distribution.
• Experience in e-commerce fulfillment is advantageous.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities).
• Includes parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring hub performance and ensures KPI targets are met.
• Creates, reviews and validates hub reports.

Skills

Leadership

Team coordination

Payments processing

MS Office

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations