Hub Coordinator - Operations, SPX Express (Samal, Bataan)

Shopee; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Shopee Manila hub is seeking an Entry Level Operations professional to support end-to-end hub operations, including parcel handling, inventory management, and rider dispatch. You will help monitor hub KPIs and assist in creating reports to drive improvements.

You will also support the Customer Support team with escalations, manage payments workflows, and coordinate with agencies to ensure smooth operations across the hub. A Bachelor’s degree and logistics experience are preferred.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and able to do shift work.

Responsibilities

• Assist in day-to-day hub operations (first and last mile), including parcel inbounding, sorting, rider dispatch, and inventory management.
• Monitor hub performance to ensure productivity and KPI achievement.
• Create, review, and validate Hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity and efficiency.
• Handle payment transactions and payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Department OperationsLevelEntry LevelLocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.Create, review, and validate Hub reports.Assist the Customer Support team with call-outs to resolve customer escalations.Implement process improvement initiatives and projects to enhance hub productivity.Handle payment transactions and associated payment processes.Coordinate with agency coordinators to oversee agency teams.Perform other tasks as required to support hub operationsRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations