Hub Coordinator - Operations, SPX Expres (Camalig, Albay)

Shopee; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Shopee Manila is seeking an experienced Operations Team Lead to guide day-to-day hub operations including last mile and first mile activities, parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

The role requires monitoring the hub's performance by ensuring productivity levels and hub KPIs are met, while creating and validating hub reports and supporting customer support escalations.

Qualifications

• Minimum 3 years of related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership role in a warehouse or hub environment preferred.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Monitor hub performance and KPI targets for productivity.
• Create, review and validate hub reports and support in escalations.
• Implement process improvements to increase hub productivity.
• Handle payments processing and coordinate with agency coordinators.
• Perform other hub operation tasks as needed.

Skills

Leadership

Logistics experience

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations