Hub Coordinator - Operations, SPX Express (Mamatid Cabuyao, Laguna)

Shopee; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

Shopee Manila seeks an experienced Hub Team Lead to supervise end-to-end logistics operations—Inbound, sorting, dispatch, and inventory control—and to lead team briefings while monitoring hub KPIs. You will assist in resolving escalations with Customer Support.

Requirements include a bachelor’s degree and 3+ years in logistics/warehouse/distribution, leadership experience in a hub, and proficiency in MS Office with willingness to work shifts.

Qualifications

• Bachelor’s degree holder in a relevant field.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in leadership role preferably in a warehouse or hub environment.
• Proficient in Microsoft Office (Word, Excel and Powerpoint)

Responsibilities

• Assist in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams

Skills

Leadership

Logistics planning

Team coordination

Education

Bachelor’s Degree

Tools

MS Office

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations