Hub Coordinator - Operations, SPX Express (Bulacan)

Shopee; Manila; Presencial; PHP 420.000 - 620.000; Jornada completa

Descripción de la vacante

Shopee Manila hub is seeking an experienced Operations professional to support day-to-day hub activities, ensure KPI achievement, and drive process improvements across last mile and first mile operations.

You will handle parcel inbounding, sorting, rider dispatch, inventory control, and reporting while coordinating with Customer Support and agency teams. A Bachelor’s degree and 3+ years in logistics are required.

Formación

• Bachelor’s degree in a related field.
• At least 3 years in Logistics, Warehouse and Distribution.
• Experience leading a warehouse or hub team.
• Experience in payments processing or similar.
• Intermediate proficiency in Microsoft Office.
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work and maintain learning mindset.

Responsabilidades

• Assists in the day-to-day hub operation (both last mile and first mile activities).
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Conocimientos

Leadership

Logistics

Hub Operations

Payment Processing

Educación

Bachelor’s Degree

Herramientas

MS Excel

MS Word

MS PowerPoint

Descripción del empleo

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations