Hub Coordinator - Operations, SPX Express (Naujan,Oriental Mindoro)

Shopee; Manila; On-site; PHP 391,000 - 781,000; Full time

Job summary

Shopee in Manila is seeking an experienced hub operations professional to support end-to-end parcel handling, inbounding, sorting, dispatch and inventory control. The role focuses on maintaining high productivity, meeting Hub KPIs, and delivering accurate reports.

You will assist in escalation resolution with Customer Support, drive process improvements, and coordinate with agency teams to ensure smooth operations across the hub. A Bachelor’s degree and logistics experience are required.

Qualifications

• Bachelor’s degree in a related field.
• Experience in logistics, warehouse and distribution.
• Proven leadership in a warehouse or hub setting.
• Strong proficiency with MS Office tools.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile tasks).
• Support parcel inbounding, sorting, rider dispatch and inventory control.
• Monitor hub performance and meet KPI targets through productive operations.
• Create, review and validate hub reports; support Customer Support escalations.
• Implement process improvements to boost hub productivity and efficiency.
• Handle payments processing and coordinate with agency coordinators and teams.

Skills

Logistics management

Team leadership

Data analysis

KPI monitoring

Operations coordination

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations