Hub Coordinator - Operations, SPX Express (Pandi, Bulacan)

Shopee; Manila; Presencial; PHP 520.000 - 760.000; Jornada completa

Descripción de la vacante

Shopee Philippines is seeking an experienced Hub Operations professional to support end-to-end hub activities in Manila. You will assist in parcel handling, dispatch, and inventory control while driving productivity and KPI attainment.

The role requires leadership experience in a warehouse or hub environment and familiarity with payments processing. You will report to the operations team and coordinate with agency coordinators to ensure smooth throughput.

Formación

• Bachelor’s degree in logistics, operations, or related field.
• At least 3 years in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Held a leadership role, preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.

Responsabilidades

• Assist in day-to-day hub operations (last mile and first mile activities).
• Inbounds parcel handling, sorting, rider dispatch, and receiving in-transit parcels.
• Maintain inventory control and monitor hub KPIs for productivity.
• Prepare, review and validate hub reports and minutes of team briefings.

Conocimientos

Leadership

Logistics & Warehouse Ops

Payments Processing

MS Office (Excel/Word/PowerPoint)

Educación

Bachelor's Degree

Descripción del empleo

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations