Hub Coordinator - Operations, SPX Express (San Agustin,Romblon)

Shopee; Manila; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

Shopee Manila is seeking an experienced Operations professional to support day-to-day hub activities, including parcel inbounding, sorting, and rider dispatch. You will monitor hub performance and assist in resolving escalations while coordinating with agency teams and the Customer Support unit.

A leadership background in a warehouse or hub setup is preferred. The role requires a Bachelor’s degree and at least 3 years in logistics with strong MS Office skills and a mindset for continuous

Formación

• Minimum 3 years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in a warehouse or hub environment.
• Proficient with MS Office (Word/Excel/PowerPoint).

Responsabilidades

• Assist in the day-to-day hub operation (last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory control.

Conocimientos

Logistics experience

Warehouse operations

Leadership

Educación

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations