Hub Coordinator - Operations, SPX Express (Buenavista, Guimaras)

Shopee; Manila; On-site; PHP 614,000 - 837,000; Full time

Job summary

Shopee Manila hub is seeking an experienced Team Lead to oversee day-to-day operations across the hub, including parcel inbounding, sorting, dispatch, and inventory management. You will monitor performance, drive KPI achievement, and help optimize reports and processes.

The role requires leadership in a warehouse or hub setting, experience with payments processing, and proficiency in MS Office. Willingness to work shifts and be assigned regionally is essential.

Qualifications

• Bachelor's degree required.
• 3+ years in Logistics, Warehouse and Distribution; ecommerce fulfillment a plus.
• Leadership experience in warehouse/hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to do shift work per team schedules.
• Continuous learner with ability to handle administrative tasks.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities).
• Monitor hub performance to ensure productivity and KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operations tasks as required.

Skills

Leadership

Logistics

Payments processing

MS Office

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.Create, review, and validate Hub reports.Assist the Customer Support team with call-outs to resolve customer escalations.Implement process improvement initiatives and projects to enhance hub productivity.Handle payment transactions and associated payment processes.Coordinate with agency coordinators to oversee agency teams.Perform other tasks as required to support hub operationsRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations