Hub Coordinator - Operations, SPX Express (Buenavista, Agusan Del Norte)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a seasoned Hub Operations professional based in Manila to support day-to-day hub activities, optimize throughput, and maintain KPI targets across last mile and first mile operations.

The role involves coordinating parcel inbounding, sorting, dispatch, inventory control, and reporting; leading briefings, supporting customer support escalations, and driving process improvements. Shift-ready with a continuous learning mindset.

Qualifications

• Bachelor’s Degree Holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster; able to do shift work; continuous learning mindset.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities).
• Parcels inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring the hub's performance and ensures Hub KPI targets are met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve escalations.
• Implements process improvement initiatives & projects to increase hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership

Logistics

Operations Coordination

Excel

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.Conducts team briefing and documents minutes of the meetingSupports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.Creates, reviews and validates reports of the HubAssists Customer Support team in call outs to solve Customer support escalationsImplements process improvement initiatives & projects geared towards increasing Hub productivityHandle payment transactions and other payment processesCoordinates with agency coordinators in overseeing agency teamsOther tasks related to the operations of the HubRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations