Hub Coordinator - Operations, SPX Express (Pandi, Bulacan)

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

Shopee's Operations teams in the Philippines oversee end-to-end hub activities—from parcel inbound to last-mile delivery—analysing KPIs, identifying root causes, and implementing improvements to boost hub productivity. The role focuses on ensuring accurate inventory, timely dispatches, and smooth payment processes to support a seamless buyer experience.

You will lead briefings, validate hub reports, coordinate with customer support and agency teams, and adapt to shift schedules, contributing to

Qualifications

• Bachelor's degree in logistics, operations, or related field.
• 3+ years in logistics, warehouse and distribution; ecommerce fulfillment is a plus.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and able to do shift work.

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels and inventory control.
• Conduct team briefings and document minutes of meetings.
• Monitor hub performance to ensure productivity and KPI targets are met.
• Create, review and validate hub reports.
• Support Customer Support in resolving escalations.
• Implement process improvements and projects to increase hub productivity.
• Handle payment transactions and other payment processes.

Skills

Leadership

Logistics

Payments processing

MS Office

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations