Hub Coordinator - Operations, SPX Express (Naujan,Oriental Mindoro)

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee is seeking a capable Hub Operations professional to assist in day-to-day hub activities across inbound, sorting, dispatch, and inventory control. The role involves monitoring performance, briefing teams, and maintaining accurate hub reports.

The ideal candidate has 3+ years in logistics or warehousing, leadership experience, and a willingness to work shifts. Proficiency in MS Office and a continuous learning mindset are essential.

Qualifications

• Bachelor's degree required.
• 3+ years in logistics, warehouse or distribution.
• Leadership role in warehouse/hub environment preferred.
• Experience in payments processing or similar function.
• Intermediate Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts per team schedules.
• Continuous learning mindset and ability to perform admin tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Conduct team briefings and document minutes.
• Monitor hub performance and KPI achievement for productivity.
• Create, review and validate hub reports.
• Support Customer Support in resolving escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for overseeing teams.
• Other hub operation tasks as required.

Skills

Leadership

KPI monitoring

Team coordination

Analytical mindset

Shift flexibility

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations