Hub Coordinator - Operations, SPX Express (Matnog,Sorsogon)

SPX PHILIPPINES INC.; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations professional to support day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management, across a designated cluster. The role emphasizes monitoring KPI targets, reporting, and cross-team collaboration.

Responsibilities include implementing process improvements, handling payments, and coordinating with agency teams to ensure smooth hub operations and timely escalations resolution.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse and distribution.
• Leadership experience in warehouse or hub preferred.
• Experience in payments processing or similar function.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Commitment to continuous learning and administrative tasks.

Responsibilities

• Assist day-to-day hub operations (inbound, sorting, dispatch, receiving in-transit parcels, inventory management).
• Monitor hub performance and drive productivity to meet KPIs.
• Create, review and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Logistics & Distribution

Shift Work

Continuous Learning

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations