Hub Coordinator - Operations, SPX Express (Buyo, Masbate)

SPX PHILIPPINES INC.; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Lead to manage daily hub activities across last mile and first mile operations in Manila. The role focuses on maintaining productivity, coordinating with agencies, and supporting customer support to resolve escalations.

Applicants should have at least 3 years in logistics or warehouse roles, leadership experience, and proficiency in MS Office. Willingness to work shifts and be assigned within the cluster is required.

Qualifications

• Bachelor's degree required.
• 3 years in Logistics, Warehouse, or Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in MS Office.

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile activities).
• Conducts team briefings and documents minutes of meetings.
• Supports in monitoring hub performance and KPI achievement.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support in solving escalations.
• Implements process improvement initiatives to boost productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators.
• Performs other hub operations tasks.

Skills

Leadership

Team coordination

Reporting

Payments processing

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations