Hub Coordinator - Operations, SPX Express (Calatagan,Batangas)

SPX PHILIPPINES INC.; Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

Shopee is looking for a Hub Operations Associate to support day-to-day hub activities including inbounding, sorting, rider dispatch and inventory management in Manila.

You will monitor hub performance, create and validate hub reports, assist customer support with escalations, and drive process improvements.

Requirements include a Bachelor’s degree, 3 years in logistics or warehousing, leadership experience, payments knowledge, MS Office skills, and willingness to rotate across the cluster.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and able to do shift work.
• Must have a continuous learning mindset and handle administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Monitor hub performance and ensure productivity toward Hub KPIs.
• Create, review and validate Hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

Analytical thinking

Problem solving

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations