Hub Coordinator - Operations, SPX Express (Daraga Albay Split)

SPX PHILIPPINES INC.; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Shopee is seeking an experienced Hub Operations Specialist to assist in day-to-day hub operations across first and last mile activities, inventory management, and KPI monitoring. You will support parcel inbounding, sorting, rider dispatch, and in-transit handling to keep the hub running smoothly.

The role requires a Bachelor's degree and at least 3 years in logistics or distribution, leadership in a warehouse setting, payments processing experience, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree required.
• 3+ years in logistics, warehouse, and distribution.
• Leadership experience in a warehouse or hub.
• Experience in payments processing.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster and to work shifts.

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, and inventory management.
• Support monitoring of hub performance to achieve KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvement initiatives to boost productivity.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Microsoft Office

Leadership

Logistics

Hub operations

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations