Hub Coordinator - Operations, SPX Express (Barotac, Viejo)

SPX PHILIPPINES INC.; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Coordinator to support day-to-day hub activities across inbounding, sorting, dispatch, inventory, and last-mile tasks in Manila.

The role requires a Bachelor’s degree, 3+ years in logistics, leadership in a hub, and experience in payments processing, plus proficiency in Microsoft Office. Willingness to work shifts and be assigned to the designated cluster is required.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse and distribution; e-commerce fulfillment is a plus.
• Leadership role in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster; able to work shifts.

Responsibilities

• Assist in day-to-day hub operations (inbounding, sorting, dispatch, receiving, inventory management).
• Monitor hub performance to achieve KPI targets.
• Create, review, and validate hub reports.
• Support Customer Support with call-outs to resolve escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

Payments processing

Continuous learning mindset

Shift flexibility

Administrative tasks

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations