Hub Coordinator - Operations, SPX Express (Balamban, Cebu)

SPX PHILIPPINES INC.; Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Shopee hub operations role in Manila seeks an experienced professional to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management within the designated cluster.

The position requires a Bachelor's degree, 3+ years in logistics, and leadership experience in a warehouse or hub. Willingness to work shifts and participate in process improvements is essential.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in designated Cluster.
• Able to work in shifts as scheduled.
• Strong learning mindset and administrative capability.

Responsibilities

• Assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Monitor hub performance to ensure productivity and achievement of KPIs.
• Create, review, and validate hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Logistics experience

Hub/warehouse leadership

Payments processing

Analytical skills

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations