Hub Coordinator - Operations, SPX Express (San Juan, Batangas)

SPX PHILIPPINES INC.; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Shopee seeks a capable Hub Operations Associate to support day-to-day operations across inbound and outbound activities, inventory control, and reporting. You will help monitor hub KPIs, assist in escalations, and coordinate with agency teams to maintain smooth processes.

The role requires a Bachelor’s degree and at least 3 years in logistics or warehouse settings, with leadership experience and proficiency in Microsoft Office. Assigned shifts and metro-area coverage may be needed.

Qualifications

• Bachelor’s degree in a related field.
• At least 3 years in Logistics, Warehouse or Distribution.
• Experience in e‑commerce fulfillment is an advantage.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, receiving).
• Support monitoring of hub KPI performance and productivity.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations as needed.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for oversight.
• Perform other hub support tasks as required.

Skills

Leadership

Logistics management

Payment processing

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

Create, review, and validate Hub reports.

Assist the Customer Support team with call-outs to resolve customer escalations.

Implement process improvement initiatives and projects to enhance hub productivity.

Handle payment transactions and associated payment processes.

Coordinate with agency coordinators to oversee agency teams.

Perform other tasks as required to support hub operations

Requirements:

Bachelor’s Degree Holder

At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

Has held a leadership role preferably in a warehouse or hub environment

Experience in payments processing or similar function

Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

Willing to be assigned anywhere in the designated Cluster

Able to do shift work depending on agreed team schedules

Must have a continuous learning mindset; able to do administrative and other tasks in hub operations